Terms of Service

These Terms of Service ("Terms") govern your access to and use of Onlist, an AI API marketplace and gateway. By creating an account, funding credits, or sending API requests through Onlist, you agree to these Terms.

If you do not agree, do not use Onlist.

1. What Onlist is

Onlist is an AI API marketplace and gateway. You fund a single prepaid balance of Onlist credits, and you send requests to one OpenAI-compatible endpoint. Onlist delivers that service to you: it authenticates your key, selects an upstream provider according to your routing rules, forwards the request, returns the response, meters usage, and bills your balance.

Onlist relies on upstream providers — independent businesses and teams that supply access to AI models through their own infrastructure or through capacity they are authorized to operate. These providers are Onlist's upstream infrastructure suppliers, not direct sellers to you. Your service relationship for delivery, billing, support, and disputes is with Onlist.

Onlist does not manufacture models or run the underlying model inference, and it does not guarantee any single upstream provider's capacity. Onlist routes around providers that fail and may change which provider serves a given request.

2. Accounts, eligibility, and security

You must be at least 13 years old to use Onlist. If you are under 18, you may use Onlist only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

You must provide accurate account information and keep your credentials and API keys confidential. You are responsible for everything that happens under your account, including requests sent, credits spent, providers selected, and keys created by your organization.

You may not share, sell, or transfer accounts in ways that bypass Onlist billing, abuse controls, or provider restrictions.

3. Credits, billing, and settlement

Onlist credits are a prepaid balance you purchase from Onlist and use to pay for API calls. When you fund credits, you are buying prepaid access to the Onlist service — you are not making a direct purchase from any individual upstream provider. Each successful request is metered and charged by Onlist based on the model served, the price and fees in effect, and your routing settings at the time of the request.

Credits are not bank deposits, stored-value accounts, or cash equivalents.

Payment processing. Card payments are processed by Creem, acting as Merchant of Record for those transactions: "Creem" (or a similar descriptor) will appear on your card statement, and any card refund is returned through Creem to your original payment method. Cryptocurrency payments are processed via NowPayments. Additional regional payment methods may be offered through the processors shown at checkout.

Refunds. You may request a refund of unused credits within 24 hours of a purchase; payment-processing fees are not refundable. After that window, unused credits become non-refundable except where required by applicable law, or where Onlist determines that a billing error on Onlist's side caused an incorrect charge (which we correct in credits or, at our option, by refund). Credits already consumed by API usage are not refundable. Cryptocurrency payments are final once confirmed on-chain and cannot be reversed; crediting errors for crypto purchases are corrected in credits.

Expiry. Unused credits expire 365 days after the date of purchase.

Because Onlist is the service provider for these credits, requests relating to billing, delivery, refunds, and disputes are handled by Onlist.

Onlist settles with its upstream providers separately and off-platform, based on metered usage. This settlement is a business arrangement between Onlist and each upstream provider; it is not a real-time payment split between you and a third-party seller, and it does not change the fact that your billing relationship is with Onlist. Onlist may withhold, reverse, or adjust amounts owed to an upstream provider if it suspects fraud, abuse, sanctions exposure, chargebacks, or other legal risk.

4. Provider routing and upstream endpoints

Onlist serves your requests through upstream providers. By default Onlist routes through a ranked pool, but you can pin a specific upstream provider via parameters such as provider.only. When you pin a provider, you choose that provider's availability, latency, declared data policy, and model behavior for that request — but Onlist remains the service you are billed by and supported by.

Upstream providers may operate under their own internal terms, privacy practices, rate limits, moderation policies, and data retention rules. Onlist surfaces an upstream provider's declarations where available but cannot guarantee that every upstream endpoint interprets a request, logs data, or returns output identically to a model provider's official API.

5. Inputs, outputs, and model behavior

You are responsible for the prompts, files, instructions, tool calls, and other content you submit, and for how you use model outputs. AI outputs may be inaccurate, unsafe, biased, or unsuitable for your use case.

Onlist makes no guarantee that a model will return any specific result, that any single upstream provider will always be available, or that one upstream provider's behavior for a given model name matches another upstream provider's implementation of the same name.

6. Acceptable use

You may not use Onlist to:

• Violate laws or the rights of others.
• Generate, transmit, or facilitate sexual exploitation of minors, non-consensual intimate content, or other illegal content.
• Build malware, credential theft, phishing, large-scale fraud, or unauthorized surveillance.
• Bypass safety systems, rate limits, billing, or access controls.
• Falsify reviews, route artificial traffic, manipulate rankings, or exploit billing and settlement logic.
• Upload data you do not have the right to process or that violates a third party's privacy, IP, or contractual rights.

Onlist may suspend keys, accounts, routing, or access where we believe usage creates legal, security, payment, or platform-integrity risk.

7. Upstream provider obligations

Upstream providers must accurately describe their endpoints, supported models, prices, capacity, rate limits, and data retention policy to Onlist. Upstream providers may not misrepresent a model, silently downgrade traffic, forge usage data, manipulate reviews, or imply that Onlist endorses them beyond their participation as a supplier. The detailed obligations of upstream providers are set out in the Provider Agreement.

Upstream provider data-retention declarations are commitments made to Onlist and surfaced to buyers. If an upstream provider claims "no logs" or another retention limit and is later found to retain data beyond that declaration, Onlist may stop routing to that provider, withhold settlement, publish alerts, and terminate the provider relationship.

8. Reviews, rankings, and routing signals

Onlist ranks upstream providers using price, latency, availability, verified reviews tied to settled calls, dispute outcomes, channel health and cooldown signals, and other platform signals. Rankings are informational and may change at any time.

Reviews must reflect real usage. Onlist may hide, remove, or dispute reviews that appear fraudulent, abusive, off-topic, or tied to manipulated traffic.

9. Intellectual property

Onlist and its licensors retain rights in the platform, dashboard, documentation, branding, and software. You retain rights in your inputs. Your rights in outputs depend on applicable law and on the terms of the upstream provider or model that served the request.

10. Availability and changes

The service is provided on an "as is" and "as available" basis. Onlist may change routes, models, the set of upstream providers it uses, pricing displays, settlement schedules, abuse controls, limits, and product features at any time.

We may update these Terms by posting a revised version. Material changes will be announced on the site, in the dashboard, or by account email where practical.

11. Term, suspension, and termination

You may stop using Onlist at any time and may request account closure through a support ticket.

Onlist may suspend or terminate accounts, keys, or access, with or without notice, where we believe there is fraud, abuse, non-payment, legal or security risk, or a violation of these Terms.

If your account is terminated because you violated these Terms, your remaining credits are forfeited to the extent permitted by law. If Onlist closes your account or discontinues the service for reasons other than your breach, we will refund your unused credit balance within 30 days: card purchases are returned through Creem to your original payment method, and cryptocurrency purchases are returned as an equivalent stablecoin transfer to an address you provide.

12. Disclaimers and limitation of liability

To the maximum extent permitted by law, Onlist disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted service. Onlist is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, model errors, or upstream provider outages.

To the same extent, Onlist's total aggregate liability arising out of or relating to the service is capped at the greater of (a) the amounts you paid to Onlist in the 12 months before the event giving rise to the claim, or (b) USD 100. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, the above applies to the maximum extent permitted.

13. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms or the service that cannot be resolved through support will be finally settled by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules in force when the arbitration begins, seated in Hong Kong, conducted in English before a single arbitrator. Disputes must be brought on an individual basis only. Either party may instead seek injunctive relief for intellectual-property infringement or misuse of the service, or bring an eligible claim in a small-claims tribunal.

14. Contact

For the fastest response, sign in and submit a support ticket. You can also reach us at [email protected].